Last updated: March 4, 2026
This Refund Policy applies to paid digital services offered by RubRadar, including promotional placements, profile upgrades, and related listing visibility features. By purchasing a paid service, you agree to this policy.
Payments are processed through eWAY and Commonwealth Bank payment infrastructure. Payment processor records and transaction references may be required to assess any refund request.
RubRadar does not guarantee any specific business outcome from paid services, including views, clicks, messages, leads, bookings, or revenue.
Refunds are not available where a purchaser is dissatisfied with campaign or listing performance, including claims of "lack of results."
Refunds are not available for mistaken purchases, accidental checkouts, incorrect package selection, duplicate orders placed by the customer, or change-of-mind after a service has been purchased or activated.
We may consider a refund only where:
Any approved refund is provided at RubRadar's sole discretion, unless otherwise required by applicable law.
Requests for review must be submitted within 7 days of the original transaction and must include supporting details (account email, transaction reference, service purchased, and reason for request). Incomplete requests may be declined.
If you believe a charge is unauthorised or incorrect, please contact us first so we can investigate and attempt to resolve the issue promptly. Nothing in this section limits your legal rights to dispute a charge through your card issuer or payment provider.
Nothing in this Refund Policy excludes, restricts, or modifies any rights or remedies you may have under applicable consumer protection laws, including non-excludable guarantees under the Australian Consumer Law.
To request a refund review, contact contact@rubradar.com with the subject line "Refund Request" and include the information listed above.